All payments must be completed before items are dispatched. It is the customers responsibility to provide a correct postal address and to be available to sign for your parcel.
If your parcel is to be delivered within the UK via Royal Mail 'Special Delivery Guaranteed' service the cost will be £6.50.
If your parcel is to be delivered outside of the UK via Royal Mail 'International Tracked and Signed' or equivalent, the cost will be £10. All duties and taxes on arrival are the responsibility of the customer.
I hope that you are delighted with your items but should there be a problem when you receive them, please contact me within 3 working days of delivery (Mon-Sat 10am-4pm) and let me know. If there is a genuine mistake with your order, I am happy to swap the item with anotherin stock or we can discuss a made to order item or alteration. Due to the nature of the work being handmade refunds are not generally granted. In some circumstances I can issue a gift certificate to the value of the item once it has been returned in its original packaging, in the condition it arrived in and using the same postal method used to send it.
For obvious hygiene reasons, ear-rings are non-refundable.
Refunds, exchanges and alterations are solely at the discretion of Helen Jackson.